Diagnostics for the Vonage VDV21-VDRouter Sceenshot
Vonage --> Connect to the Internet : Vonage Home Basic Setup Advanced Setup Help Log Out Status Diagnostics LCD Message History status refresh Diagnostics This section will allow you to perform diagnostics on your router. Utility: Ping Traceroute V-Support GR-909 Test Ping Test Parameters Target . . . (LAN address only) Ping Size bytes No. of Pings Ping Interval ms
TRACEROUTE controls > Vsupport controls --> Results Waiting for input... IP Address: Request a new IP Address from your ISP for your Internet port if your Internet Connection is lost. Need Help? Try one of these FAQ's or more information in Help . What is a ping test? Ping stands for Packet Internet Groper. It is a utility used to determine if a particular IP address is present on line and accessible. It works by sending a packet to the IP address in question and waiting for a reply. How can a ping test help me? A Ping test is useful in troubleshooting network problems. It not only determines whether your computer can communicate with a remote device, but also provides indicators of the general speed or reliability of the network connection. More... How do I perform a Ping test? To perform a Ping test: 1. Enter the IP address you want to ping in the Target field. 2. Specify the size of the packet you want to send in the Ping Size field. 3. Specify the number of times you want to send a packet to the remote device in the Number of Pings field. 4. Specify the time (in milliseconds) you want to wait between sending pings to the remote device in the Ping Interval field. 5. Click on the Start Test button. What is a Traceroute test? Traceroute, as the name implies, is a utility used to trace the route a packet takes from your computer, across the Internet, to its specified destination. More... How do I perform Traceroute test? To perform a Traceroute test: 1. Enter the destination you want to reach in the Target field. You can either specify an IP address or a domain name such as www.vonage.com. 2. Enter the maximum number of hops the packet you are sending can take in the Max Hops field. 3. Specify the size of the packet you want to send in the Data Size field. This is specified in bytes. 4. Specify the port on your computer that you want to send the packet from in the Base Port field. 5. Specify whether or not you want the Host name to be resolved to an IP address using the Resolve Host drop-down field. If you do not want to resolve the address select Off. 6. Click on the Start Test button. What is V-Support? V-Support is a suite of diagnostic tests that provide additional information that is useful when troubleshooting a problem. The test results are displayed on the screen and also automatically sent to Vonage. There is no need to run these tests unless requested by a Vonage Customer Service agent . More... What is a GR-909 test? The GR-909 Test is a suite of hardware tests that can be executed to determine if there are problems related to your physical phone line. There is no need to run any of these tests unless requested by a Vonage Customer Service agent. More... Why would I need to request a new IP Address? You may need to request a new IP address if you move your device to a new location or you experience an unexpected power or Internet service outage. Devices on DHCP networks often re-establish network connectivity automatically. Note: This option is only for users who are connecting to the Internet using DHCP. How do I request a new IP address? To request a new IP address: 1. First press the DHCP Release button. 2. Press the DHCP Renew button. Note: This option is only for users who are connecting to the Internet using DHCP. Home Basic Setup Advanced Setup Help © Vonage 2007-2008. All Rights Reserved.