FAQs for the Vonage VDV21-VDRouter Sceenshot
Vonage --> Connect to the Internet : Vonage Home Basic Setup Advanced Setup Help Log Out Glossary FAQ Tips and Troubleshooting Contact Information status refresh FAQs Frequently Asked Questions you may have about setting up and managing your router. Getting Started Basic Information What is a Local Area Network (LAN)? A Local Area Network is a group of computers and related devices that share a common communications line or wireless link. The connected devices are typically within a small geographic area such as office building or a home. What is a DHCP server? A DHCP server assigns IP addresses to devices on a network. Your Vonage V-Portal is by default configured to work as a DHCP Server for devices connected to its LAN port. What is Lease Time? Lease time is the amount of time that a computer or device on a network will be allowed connection to the router using their current IP address. When the lease time expires, a new dynamic IP address will automatically be assigned by the DHCP server. What is a MAC address? In a network, the MAC address is a 12-digit hexadecimal unique number that identifies a hardware interface. Just as your social security number uniquely identifies you, a MAC address uniquely identifies a hardware interface on a network. All components in a network including routers, cards, and adapters have MAC addresses. Setting up the Device How do I know which Internet connection type to use? Your ISP (Internet Service Provider) determines which type of connection to use. There are three basic connection types, DHCP , Static IP, and PPPoE . More... How do I setup a DHCP connection? A DHCP connection is the easiest Internet connection to setup. In most cases, your Vonage device requires no additional configuration to use DHCP.The V-Portal is pre-configured to use DHCP as the default Internet connection type. It will function properly right out of the box. More... How do I setup a Static IP Address connection? To setup an Internet connection using Static IP, the following information is required: IP Address IP Mask Default Gateway Primary DNS Secondary DNS All of this information is available from your ISP. If you are uncertain what any of these values should be, please contact your ISP. All of this information is available from your ISP. More... How do I setup a PPPoE connection? To setup an Internet connection using PPPoE : 1. Choose PPPoE from the Connect Using drop down list. 2. Enter the PPP User Name and PPP Password you need to access your DSL connection. If you do not remember this information you will need to contact your ISP. 3. Be sure the Enable PPPoE Keep-Alive drop-down field is set to the default value of Enable. 4. Be sure the Keep-Alive Period(seconds) is set to 30 seconds (also the default value). 5. Click the Apply button. 6. The V-Portal will restart. Wait until the V-Portal completes its startup sequence. The V-Portal is ready to make calls when you see the phone icon. Why should I save my configuration? It is a good idea to save your current configuration for a couple of reasons: If you need to perform a reset of the device(either by pressing the reset button on the back of the device or via the Factory Defaults page of the Web UI) If you will be using your Vonage device in different locations Why would I want to have different configurations? Having multiple configurations is useful if you use your Vonage device at different locations. For example, suppose you travel extensively between New York and Vancouver. You can have a configuration file for each city. The file will contain all information necessary for you to connect to your ISP in that city. When you move from one location to the other, you can simply restore the configuration file for that city. You will not need to go through the user interface and reset all your router values. What exactly is being saved? When you save the configuration you are saving all the router settings you have configured in the device. Examples of the settings that are saved are ISP information, security settings, and parental controls. How do I save/backup my current configuration? To save your current configuration: 1. Click on the Save button. The Save As window will be displayed. 2. Enter a File name (or use the default) and click Save. How do I restore a previously saved configuration? To restore a previously saved configuration you need to import the configuration file: 1.Click on the Browse button. The Choose file window will be displayed. 2. Locate the file you want to restore and click on the Open button. The filename will appear in the Enter Filename field. 3. Click on the Apply button. 4. A message will appear indicating the import was successful. Status What information is available on the Status Page? The Status page contains a lot of valuable information. In addition to showing you what version of the hardware your V-Portal has and what version of the software your device is running, it contains the following information: More... What does the information in the Client Status section mean? The Internet Connection Status section contains information pertaining to your Internet connection. There are three possible connection types to use DHCP, PPPoE and Static IP. The information in this section will vary depending on which connection type you are using. More... What does it mean if it says "Disabled" next to a phone line? "Disabled" means that the telephone line has not been setup for use. It has no phone number associated with it. How can I tell if I’m connected to the Internet? There are three ways you can tell if you are connected to the Internet. The first is by looking for the Internet icon on the status bar of the Web UI. (This is also displayed on the LCD of the V-Portal). If the icon is present, then you are connected to the Internet. The second is by looking at the Internet Status field on the Status page. The last way is by opening a web browser on your computer and trying to access a website. Diagnostics How can a ping test help me? A Ping test is useful in troubleshooting network problems. It not only determines whether your computer can communicate with a remote device, but also provides indicators of the general speed or reliability of the network connection. More... How do I perform a Ping test? To perform a Ping test: 1. Enter the IP address you want to ping in the Target field. 2. Specify the size of the packet you want to send in the Ping Size field. 3. Specify the number of times you want to send a packet to the remote device in the Number of Pings field. 4. Specify the time (in milliseconds) you want to wait between sending pings to the remote device in the Ping Interval field. 5. Click on the Start Test button. What is a Traceroute test? Traceroute, as the name implies, is a utility used to trace the route a packet takes from your computer, across the Internet, to its specified destination. More... How do I perform Traceroute test? To perform a Traceroute test: 1. Enter the destination you want to reach in the Target field. You can either specify an IP address or a domain name such as www.vonage.com. 2. Enter the maximum number of hops the packet you are sending can take in the Max Hops field. 3. Specify the size of the packet you want to send in the Data Size field. This is specified in bytes. 4. Specify the port on your computer that you want to send the packet from in the Base Port field. 5. Specify whether or not you want the Host name to be resolved to an IP address using the Resolve Host drop-down field. If you do not want to resolve the address select Off. 6. Click on the Start Test button. Customization Do I need to setup my Local Area Network (LAN)? If you’d like to connect an additional device, such as a PC, video game console, router or DVR, to your Vonage telephone adapter, you can simply plug the device into the LAN port on the back of your Vonage device. Your Vonage device is by default configured to work as a DHCP Server and therefore no additional steps are necessary to setup a LAN. We do not recommend you change any of the default network settings unless you have networking knowledge. If you had previously configured your Vonage device to not work as a DHCP Server, for example if you had setup a Static IP network, and would like to now use DHCP you will need to re-configure it. If you would like to configure your LAN to use Static IP addresses, you will need to setup your LAN. Only people with extensive networking knowledge should consider this option. How do I setup my Local Area Network (LAN)? To setup your Local Area Network: 1. Select the Yes radio button associated with the DHCP Server field. 2. DHCP Server Address – By default, the DHCP Server Address is 192.168.15.1. We recommend not changing the default. If you do change the DHCP Server Address, you will need to login to the V-Portal Web UI using this new address. 3. DHCP Server Subnet Mask – The default DHCP Server Subnet Mask is 255.255.255.0. We recommend not changing the default. 4. Specify the range of IP addresses to use. 5. The Starting Local Address specifies the value for the DHCP server to start with when assigning IP address . 6. The Ending Local Address specifies the last IP address that can be defined. 7. Specify the Lease Time . When the Lease Time expires, a new IP Address will be automatically assigned by the DHCP Server. 8. Click the Apply button. How do I perform a hard reset on the device? A hard reset sets the device back to the firmware's default values; therefore it will clear all the router settings you have configured in the device. Examples of the settings that will be lost are ISP information, security settings, and parental controls. More... What is the difference between MAC Spoofing and MAC Cloning? MAC Cloning and MAC Spoofing are almost identical. MAC Cloning is a specialized form of MAC Spoofing. Both MAC Spoofing and MAC Cloning copy a MAC address from a specific device onto the V-Portal. More... Do I need to both Spoof and Clone my MAC address? No, in fact, you can only enable one or the other. If MAC Spoofing is enabled, MAC Cloning will be disabled and vice-versa. How do I know whether I need to Spoof or Clone my Mac address? When you sign up for Internet service some ISPs register the MAC address of the device (computer or router) you will be using and only let that particular device connect to the Internet service. If your ISP requires you to register your MAC address and your V-Portal will be directly connected to your modem), then you will need to perform ‘MAC Cloning’ or “MAC Spoofing”. More... How do I clone the MAC address of my PC onto the V-Portal? If you have not changed the default values, then there is nothing you need to do to perform MAC Cloning. By default, your V-Portal will automatically try to perform MAC Cloning if you cannot establish a connection to the Internet. More... How do I spoof a MAC address onto the V-Portal? To spoof a MAC address onto the V-Portal: 1. Enter the MAC address of the device that is registered with your ISP in the Spoofed MAC Address field. 2. Click Apply. What is Port Forwarding used for? Port Forwarding is used when you want to provide public access to services running on your private LAN (such as a web server or FTP server). When a firewall is enabled, certain ports on a LAN may be blocked. Port forwarding allows incoming traffic from the Internet and directs it to specific services on your LAN based on the configured IP address and port number. How do I setup Port Forwarding? Incorrectly changing these settings may interrupt your Internet or voice service or increase the vulnerability of computers on your home network to hacker attacks. We recommend that only users with advanced networking knowledge change these settings. More... Is there a list of commonly used port numbers? Yes. The following table contains commonly used port numbers: Service Protocol Port Number HTTP TCP 80 FTP TCP 21 TFTP UDP 69 SMTP Both 25 POP3 TCP 110 NNTP TCP 119 Telnet Both 23 IRC TCP 194 SNMP Both 161 Finger TCP 79 Gopher TCP 70 Whois TCP 43 Rtelnet TCP 107 LDAP Both 389 UUCP TCP 540 What is Port Triggering? Port Triggering is a specialized form of Port Forwarding. It dynamically opens and closes ports to allow Internet traffic access to your LAN. More... How do I setup Port Triggering? Incorrectly changing these settings may interrupt your Internet or voice service or increase the vulnerability of computers on your home network to hacker attacks. We recommend that only users with advanced networking knowledge change these settings. More... What is a DMZ Host? A DMZ host is a network device that is visible directly from the public Internet (WAN). This device has unrestricted access to and from the Internet. Why would I need to setup a DMZ host? A DMZ Host is often setup when running software applications that use random port numbers and do not function correctly when using Port Forwarding or Port Triggering. Use this option with caution, as the device setup as a DMZ Host is exposed to the public Internet. How do I setup a DMZ Host? To setup a DMZ Host: 1. Enter the DMZ Address – the IP Address of the device you want to be the DMZ Host 2. Click Apply NOTE: Remember to disable the DMZ host when the application that needed it is no longer running. Security What does the Web Content filter do? The Web Content filter allows you to control data flow from the Internet to your LAN. Using various settings, you can block or allow different types of data to pass from the Internet, through your device and to your LAN.These filters can enhance the firewall protecting your network. What type of data can I control using the Web Content Filter feature? Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users with advanced networking knowledge change these settings. You can block Java Applets, Cookies, ActiveX controls, Popup Windows and Proxies. Blocked Fragmented IP Packets prevents all fragmented IP packets from passing through the firewall. Port Scan Detection detects and blocks port scan activity originating on both the LAN and WAN. IP Flood Detection detects and blocks packet floods originating on both the LAN and WAN. More... How do I activate Web Content Filter features? Incorrectly changing these settings may interrupt your Internet or voice service. We recommend that only users with advanced networking knowledge change these settings. To activate any of the features, click the Enable box next to the associated feature. When you have chosen all the features you want, click the Apply button. All of the settings you have chosen will be activated and a reboot of the device is not required. What are the Network Options used for? The network options adjust how your device routes IP traffic. NOTE: Unless you have advanced networking knowledge, or have been instructed to do so, we recommend not changing these values from the default values. More... Do I need to reboot the device after enabling/disabling network options? No, all the network options can be changed without rebooting the device. What does the local log show me? The local log keeps track of firewall log events. If the events are enabled via the Web Filter page and the Local Log page, the events will be captured. The local log is stored in the device’s memory. You can specify which items of interest are monitored. You can choose to monitor for: Blocked Connections Known Internet Attacks The Blocked Connections option will only log events if the “Blocked Fragmented IP Packets” and/or “Port Scan Detection” options are selected on the Filtering page under Web Content Filter. How do I configure my device to send an email whenever unauthorized activity occurs? If you’d like to receive an email whenever an event you are monitoring for occurs, you need to setup an email alert. More... Why would I need to enable Dynamic DNS service? Dynamic DNS service makes it possible for other sites on the Internet to establish connections to your machine without needing to track the IP address themselves. It is commonly used for running server software on a computer that has a dynamic IP address. Many Internet service providers dynamically assign IP addresses. Configuring Dynamic DNS allows your device to register its WAN IP with a Dynamic DNS server on the Internet. How do I enable Dynamic DNS service? First, you must have previously established an account with a DNS service provider. You will need your user name, password and host name associated with that account. If you do not remember your user name or password, please contact your DNS provider. More... Access restrictions Can I restrict my child’s access to the Internet? Yes, you can restrict you’re your child’s Internet access by setting up parental controls. You can block access to specific web sites or restrict access to web sites based on keywords. How do I setup Parental Controls? There are two steps required to setup parental controls. You must first add the user(s) and then define the Content Policy List for the user(s). How do I add a user? To add a new user: More... How do I setup a Content Policy List? You can either enter keywords and/or specific web sites to restrict access. To restrict access by keyword: 1. Activate Parental Controls by checking the Enable Parental Control checkbox and clicking the Apply button. 2. Enter the keyword you want to block and click the Add Keyword button. 3. If there are additional words you want to block, enter them one at a time into the box and click the Add Keyword button after each one. To restrict access by domain: 1. Activate Parental Controls by checking the Enable Parental Control checkbox and clicking the Apply button. 2. Enter the domain name of the web site you want to block and click the Add Domain button. 3. If there are additional web sites you want to block, enter the domain names one at a time into the box and click the Add Domain button after each one. Do I need to reboot for changes in the Parental Controls to become effective? No. You do not need to reboot. All of the Parental Control settings are applied without rebooting the device. How do I change a Content Policy I’ve already setup? You can remove keywords or web sites you have previously blocked. To remove a keyword or domain name: 1. Select the keyword or domain name you want to allow access to in the restricted list in which it appears. 2. Click the corresponding Remove Keyword or Remove Domain button. I’ve setup parental controls to restrict my children’s access to the Internet. I understand that because I have a router connected behind the V-Portal we will all share the same access permissions but that I’d like unrestricted access for myself, is this possible? Yes. You can setup an override password. More... What is IP Filtering used for? IP Filtering allows you to block access to the Internet based on a specific IP address. You can specify a single IP address or a range of IP addresses. Can I prevent a device on my network from accessing the Internet? Yes, there are three ways to restrict devices on your LAN from accessing the Internet. You can restrict access based on a device’s IP address (IP Filtering) or its MAC address (MAC Filtering). The advantage of restricting access based on MAC address is that it never changes. An IP address, which can be assigned by a DHCP server, may change.The third way you can prevent access to the Internet is based on a particular port (Port Filtering). With IP Filtering or MAC Filtering you are blocking access for a particular device, with Port Filtering you are blocking access for ALL network devices. Port filtering restricts access based on a specified port. How do I setup IP filtering? Although not required, we recommend that IP filtering be used on Local Area Networks that use Static IP addresses. With DHCP you would need to re-configure your IP filtering settings every time your devices receive new IP Addresses. More... How do I setup MAC filtering? To restrict access to the Internet based on a device’s MAC Address: 1. Enter the MAC address. If you want to restrict access to more than one device you can enter multiple MAC addresses. 2. Click the Apply button. My Account What is the username and default password? The user name is router and the default password is router. What if I forgot my user name or password? If you change the user name and/or password from the default, and then forget it, you must perform a hard reset of the device to login again. Caution: Performing a hard reset of the device will reset ALL user defined router values. Can I change my password? Yes, you can change your password. To change your password: 1. Simply enter a new password in the New Password field. 2. Re-enter that same password in the Re-enter New Password field. Caution: If you change the password from the default settings, be sure to remember it. If you forget the password you define, the only way to gain access to these web pages will be to perform a hard reset on the device. Performing a hard reset on the device will reset ALL user defined router values. You will need to define these values again or restore them from a previously saved backup. What happens when I restore factory defaults? When you restore the factory defaults, ALL of the settings you have made in the device will be reset to the default values and the device will be restarted. Home Basic Setup Advanced Setup Help © Vonage 2007-2008. All Rights Reserved.